In recent customer surveys carried out by Mercedes-Benz, 100%* of Customers said they would recommend Europa to family or colleagues. This is full 3% higher than the national average and is by far the highest recommendation level within the area.
Europa are very proud of their customer service levels and we would be delighted to share this service with you.
Our aim is to provide you with a service that meets all your needs and requirements, regardless of the age or condition of your Mercedes-Benz. Whether you need a new tyre, a standard service, MOT or bodyshop attention, a visit to us is a guarantee of the highest levels of service.
We are also able to provide you with roadside assistance in the unfortunate event of a breakdown, a service that includes recovery to the local authorised repairer in 24 European countries. In the event of an accident, a Mercedes-Benz Approved Bodyshop can put your Mercedes back to factory condition, both technically and visually.
At Europa you will also find a range of vehicle accessories to suit your individual lifestyle. From roof boxes to child seats, alloy wheels to DVD systems, our range of approved accessories allows you to personalise your Mercedes and to add even more function and style.
We think you'll agree, the benefits of belonging to the Mercedes-Benz network speak for themselves!
Europa can carry out any manufacturer warranty repairs or manufacturer recalls. Europa’s Mercedes-Benz service stamp is “Mercedes-Benz Official” and will uphold your main dealer service history and also maintains your Mercedes-Benz Mobilo Life breakdown cover.
Having your car serviced at a Mercedes-Benz Official Workshop has always proven to be the best way of maintaining your cars original condition and help maintain its residual value. A Europa Service gives you
* Continuity of your Mercedes-Benz Main Dealer service History
* Mercedes-Benz 24 hour breakdown assistance “Mobilo Life”* upheld
* Genuine Mercedes-Benz Parts ( 2 year warranty)
* Mercedes-Benz Specialist tools and Diagnostic equipment
* Experienced Technicians that are continually assessed and trained by Mercedes-Benz
Whilst your car is with Europa we will carryout the following Free of Charge:
* Check for and carry out any outstanding Mercedes-Benz “service measures and safety recalls”
* Multi point HealthCheck
* Mini Valet
We will try and make your visit as convenient as possible, Europa offer:
* Free Courtesy Cars Available.
* Collection and Return to your home or workplace within our area.
Europa also offer:
* MOT tests
* Tyre Sales
* Body Repair Work
At Europa we know you are passionate about your Mercedes-Benz. We understand this and with 6 years of experience we are just as passionate to make sure that you get the right service for your Mercedes-Benz. Because we have this understanding we can assure you that if you bring your car to Europa it will receive the best possible service and so will you!
There really is no one better qualified than Europa to help you take care of your Mercedes-Benz.
Please contact our Mercedes-Benz service team on 0114 208 67 33.
You can get further information regarding our Mercedes-Benz official workshop by clicking here.
*Average based on customer service feedback from Service Events held at Europa Mercedes-Benz Official Workshop between 1st January 2010 and 31st December 2010.
Mr David Axe
04 November 12
A first class service.
Mr Nigel Hatton
19 November 12
The service is always excellent
Mr Nicholas Jones
19 November 12
Because I have been using this workshop for seven years, always to my satisfaction, and I have urged other Mercedes driving friends to go there too.
Mr Malcolm Ledger
19 November 12
Europa Prestige is by far the friendliest and most efficient service centre I have used in nearly 40 years.
Mr John Randall
18 November 12
This workshop is significantly better than the Meadowhall JCT600 workshop � sorting out problems and giving personal attention.
Mr Roger Mercer
13 June 12
I was recommended this workshop as I am totally dissatisfied with your Leeds garage. This is a breath of fresh air compared with Leeds.
Mr Mark Iain Mackenzie
29 June 12
They offer fantastic customer service.
Mr John Archer
28 June 12
It was a very positive experience, the pricing was good as was the standard of service.
Mr Jim Doran
16 June 12
I had a great experience.
Mrs Rachel Green
8 June 12
I have previously used another Mercedes workshop and the service I received at Europa was significantly better. Although the part needed wasn�t in stock the service was 1st class, friendly, helpful and the car was beautifully clean and valeted.
Mr David Hacket
7 June 12
Good attitude to customer service.
Mr Paul Cartwright
21 June 12
A Professional, courteous and informative team. Also made space for me to work whilst I waited for the work to be done�and the coffee machine makes decent coffee.
Dr Richard Pearse
12 June 12
Excellent, friendly service.
Mr Russell Thompson
22 June 12
Great attentive service from people who make you feel that you are their only priority.
Mr. Malcolm Ledger
15 May 2012
As always the service I receive from Europa Prestige is first class and one which I would expect from a Mercedes authorised service centre. I receive an excellent personal service and my vehicle is always made available for collection promptly and in a fully cleaned condition. When any repairs have been carried out they have been to my total satisfaction at a reasonable cost and arranged to suit my timeframe. I have no hesitation in recommending Europa to friends, family and colleagues at work. The local service that I receive encourages me to remain loyal to Mercedes.
Mr Mark Cartmell
29 February 2012
Very good response to a situation where I could not deliver my car as expected. Via telephone arranged for car to be picked up from office and serviced whilst I was away. Done without a hitch. Good service. Reasonable price � cheaper than other MB outlet. Correctly advised re my filer requirements � other MB had not. Very Satisfied customer
Mr Punjab Prasad
27 February 2012
Good friendly service. Met deadlines. Provided feedback about likely future work required.
Mr Michael Casson
21 February 2012
Always pleasant, efficient, and on time. Thoroughly nice people to deal with.
Mr Andy Oxley
17 February 2012
Perfect service, attentive, and a courtesy car ready as requested. Superb Service.
Mr Edward James Youens
08 February 2012
Long history of excellent service
11 April 2011
The work was done better than expected, on time, and within the budget quoted.
06 May 2011
Pleasant, polite and enthusiastic staff- this is becoming less and less common!
Courtesy car was provided at late notice and wasn't a problem.
26 July 10
QUALITY FIRST CLASS
25 May 10
EVERYTHING WENT VERY SMOOTHLY ON THE DAY AND MUCH APPRECIATED
25 January 10
I WOULD JUST LIKE TO SAY THAT I HOPE ALL MERCEDES AUTHORISED REPAIRS GIVE THE SAME HIGH STANDARD OF SERVICE AS EUROPA OF SHEFFIELD. IF SO IT WOULD GIVE CONFIDENCE WHENEVER WE TRAVEL.
07 May 09
I HAVE SWITCHED TO EUROPA FROM YOUR ATTERCLIFFE BRANCH. THE LEVEL OF SERVICE AT EUROPA IS VASTLY SUPERIOR. THE STAFF FROM JOHN WORDSWORTH, DOWNWARDS ARE VERY WELL TRAINED, ALWAYS COURTEOUS AND HAVE SO FAR KEPT TO THEIR PROMISES. THE CAR WAS READY – ON TIME, THE COST WAS NO MORE THAN THE ORIGINAL ESTIMATE AND I HAVE NOW GOT MY FELLOW DIRECTOR ANDREW ROBERTS, WHO HAD A NEW C220 LAST DECEMBER VIA LOMBARD – TO USE EUROPA SERVICES.
20 April 09
THE SERVICE AT EUROPA IS EXEMPLARY. MY DAUGHTER USES THE WORKSHOP AND SHE HAS BEEN EQUALLY PLEASED. I CANNOT PRAISE THE MANAGEMENT AND STAFF TOO HIGHLY – PARTICULARLY ANTHONY DARWART – I HAVE RECOMMENDED THE WORKSHOP TO MY FRIENDS.
30 March 09
OVERALL THE SERVICE OF MY CAR EXCEPTIONAL – JOHN WORDSWORTH DIRECTOR, IS TO BE CONGRATULATED ON HIS TEAMS EFFORTS. A JOB WELL DONE.
27 March 09
SERVICE WAS EXCELLENT – NO COMPLAINTS
20 March 09
I WOULD JUST LIKE TO ADD THAT THE COURTESY AND SERVICE OF EUROPA IS EXEMPLARY. I HAVE BEEN DRIVING VARIOUS CARS FOR NEARLY 40 YEARS AND THIS IS THE MOST EFFICIENT, FRIENDLY AND HELPFUL SERVICE CENTRE I HAVE EVER VISITED. MY CAR IS RETURNED TO ME WASHED, DRIED AND VACUUMED WITH PAPER CARPET COVERS AND SEAT COVERS INTACT. I AM ALWAYS OFFERED A COURTESY TEA/COFFEE AND TRANSPORT IS PROVIDED SHOULD I NEED IT. IT IS A PLEASURE TO DEAL WITH EUROPA MERCEDES AND I MAKE GREAT EFFORT TO RECOMMEND WHENEVER POSSIBLE.
10 February 09
EUROPA SHEFFIELD CANNOT BE FAULTED. I’M ALWAYS TREATED WITH THE UTMOST COURTESY AND I AM IMPRESSED BY THEIR BUSINESS.